Refund Policy
What is refundable, for how long, and how to ask... no maze, no hold music.
We would rather refund someone who is not getting value than keep money from an unhappy learner. This page sets out what applies to each thing we sell. It forms part of our Terms of Service, and it does not remove any rights you have under mandatory consumer law where you live.
At a glance
- Single courses and bundles — 14 days, if you have completed less than 30%.
- Membership — 7 days on a first subscription; cancel any time after that.
- Pathways and masterminds — 14 days, before the second live session.
- One-to-one coaching — unused sessions refundable; 24 hours' notice to reschedule.
- Corporate and team — per the signed agreement.
Single courses and bundles
You have 14 days from purchase to request a full refund, provided you have completed less than 30% of the course and have not downloaded the bulk of the workbooks, templates or prompt libraries.
That threshold exists because our materials are downloadable and keep their value once taken. If you have gone past it but genuinely feel the course was misdescribed, write to us anyway and explain — we would rather hear it than not.
Membership
A first membership subscription can be refunded in full within 7 days of the initial charge. After that, membership is cancellable at any time but not refundable for the period already running — you keep access until the end of it.
Renewals are not refundable, so cancel before the renewal date if you do not want to continue. We email a reminder before each renewal, and cancelling takes two clicks from your account.
Pathways, cohorts and masterminds
These run as scheduled groups, which means a place taken is a place unavailable to someone else. You may request a full refund within 14 days of purchase and before the second live session. After that point no refund is available, but you may transfer your place to the next cohort once, subject to space.
If we cancel or reschedule a cohort and the new dates do not suit you, you get a full refund.
One-to-one coaching
Unused sessions in a package are refundable at the per-session rate at any time. Sessions already delivered are not.
Please give at least 24 hours' notice to reschedule. Sessions cancelled with less notice, or missed without contact, count as delivered. Life happens — if something serious comes up, tell us and we will be reasonable.
Corporate and team training
Corporate engagements are governed by the signed proposal or statement of work, which takes precedence over this page. Unless it says otherwise, cancelling more than 14 days before the first session is refundable minus documented costs already incurred; inside 14 days, the fee is due but the date can be moved once.
Free assessments and resources
The "Find your stage" assessment and anything else we give away carry no charge and therefore no refund. You can ask us to delete your data at any time — see the Privacy Policy.
How to request a refund
Email [email protected] with "Refund" in the subject line, and include:
- the email address you purchased with;
- what you bought and roughly when;
- a sentence on what did not work — genuinely useful to us, and not a hurdle.
We acknowledge within 2 business days and decide within 5. Approved refunds are issued through Stripe to the original payment method, usually within 5–10 business days, depending on your bank. Access to the refunded material ends when the refund is issued.
Exchanges
If you bought the wrong thing, or a bundle would have suited you better, tell us. We will usually credit what you paid against the right purchase rather than refund and re-charge you.
Chargebacks
Please contact us before raising a chargeback with your bank. A chargeback opened without contacting us first suspends access while it is investigated, and it takes far longer to resolve than an email to us would.
Contact
Creative for a Change, LLC
2810 N Church St #117261, Wilmington, DE 19802, United States
[email protected]